COVID-19 Preparation And Prevention

The health and safety of our valued employees and guests is our top priority, and Riverhouse on the Deschutes is following all guidelines for businesses issued by the Centers for Disease Control. We are currently operating business as usual, but with some important changes:

  • Our facilities team has stepped up their routine cleaning procedures to ensure that high-touch surfaces, such as doorknobs and sink handles, are sanitized multiple times per day with disinfectant. We have also set up sanitation stations in the main lobby and throughout the hotel property for guest convenience as well as in the heart of the house.
  • We have also increased our standard cleaning service for rooms, carefully disinfecting phones, remotes, key cards, lamps, etc.
  • We are ensuring that our retail and restaurant outlets continue to maintain their usual high cleaning standards.
  • We are encouraging our teams in all areas of our operations to monitor their health and take precautionary measures.

We are absolutely committed to operating a safe and well-maintained environment, and we will continue to watch for new information and guidance from public health authorities and adjust our approach as needed. For more information about COVID-19 in our area, please visit:

WHAT IS COVID-19? COVID-19 is the disease caused by a new type of coronavirus. The symptoms are similar to those of influenza — fever, cough and difficulty breathing — and may appear in as few as two days or as long as 14 days after exposure. Health experts are concerned because little is known about this new virus and it has the potential to cause severe illness and pneumonia in some people.

WHO IS AT RISK? Currently the risk to the general public is low. At this time, there are a small number of individual cases in the U.S. To minimize the risk of spread, health officials are working with health care providers to promptly identify and evaluate any suspected cases.

PREVENTION: Everyday practices to prevent colds, flu and other respiratory illnesses can also protect people against COVID-19. Deschutes County Public Health recommends that people take the following actions to keep themselves healthy:

  • Wash hands often with soap and water for at least 20 seconds. When soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Cover coughs and sneezes. Use a tissue, then throw the tissue in the trash and wash your hands. If you don’t have a tissue, cough or sneeze into your sleeve.
  • Stay home and away from others when sick.
  • Avoid close contact with people who are sick.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Frequently clean your cell phone, purse, wallet, and other personal items.

If you believe you or a family member may be ill with COVID-19, please contact your health care provider or call your public health department:

Deschutes County Public Health 541.322.7400